Shipping Policy

Free shipping for orders over $99. We aim to dispatch orders from our warehouse in one business day from time of purchase, although this can be delayed due to item availability or seasonal backlog. Estimated standard shipping times for metro areas are between 2-5 business days, however during busy periods shipping can take up to 10 days. We can not guarantee specific delivery times. Shipping times are estimated and may vary depending on order processing time, weather conditions, and the distance of the shipping address from our distribution centre in Auckland, New Zealand. Please be advised that we do not offer international shipping to countries outside of New Zealand. A signature required for receiving the order delivery.

TRACKING

Shipping confirmation emails are sent upon dispatch with tracking details. Contact us for more information. We ship orders Monday – Friday during business hours. If you place an order on a weekend day or public holiday it will be processed and shipped within the next 2 business days. Any orders placed after 12.00 noon AEST will take an additional 1 business day to be delivered.

CANCELLATION

If you need to cancel or alter your order, email us straight away so we can try to catch your order before it flies out the door. If it’s already gone don’t worry, you can return the unopened product immediately after you have received it and we will process the refund when we receive it, on the same payment method used to purchase it. Shipping fees are non-refundable and you will be responsible for return postage. You might receive multiple packages for big orders so when your first package arrives and not everything is in there, hold off because another package is not too far away.

Return Policy

To organise a return under these terms and conditions, you must notify us via the Contact Form within 14 days of taking delivery of your product and request a return under this Policy.

To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging, along with all included accessories, and must not be damaged in any way, so we can sell them as brand-new product. Please do not send your purchase back to the manufacturer.

To complete your return, we require a receipt or proof of purchase.
Due to health and hygiene reasons, earphones and headphones can only be returned for a full refund if they are unopened or faulty.

Refund Process

To return your product, you should request a return address by Contact us first.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping Fee

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Warranty Terms and Conditions

Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This warranty is provided in addition to your rights under the New Zealand Consumer Law. Directed Electronics NZ Pty Ltd (Directed Electronics) warrants that this product is free from defects in material and workmanship for a period of 12 months from the date of purchase or for the period stated on the packaging. This warranty is only valid where you have used the product in accordance with any recommendations or instructions provided by Directed Electronics. This warranty excludes defects resulting from alterations of the product, accident, misuse, abuse or neglect. In order to claim the warranty, you must return the product to the retailer from which it was purchased or if that retailer is part of a national network, a store within that chain, along with satisfactory proof of purchase. The retailer will then return the goods to Directed Electronics. Directed Electronics will repair, replace or refurbish the product at its discretion. The retailer will contact you when the product is ready for collection. All costs involved in claiming this warranty, including the cost of the retailer sending the product to Directed Electronics, will be borne by you.*This is a general overview of our product warranty, terms & conditions. More information specific to your particular product will be fully detailed in your product manual which you can find in the specification section on the product page. Alternatively you can browse manuals in our support hub via link below.